ACF 365's Privacy Policy — Your Data, Our Responsibility

01 Introduction

ACF 365 (acf365.net) is a trusted online gaming platform for users in Bangladesh. We believe your privacy is a fundamental right — not just a legal obligation. That's why ACF 365's privacy policy is built on a foundation of complete transparency.

This Privacy Policy ("Policy") explains how ACF 365 collects your personal information, the purposes for which it is used, where it is stored, and how it is kept secure. By registering with or using ACF 365's services, you agree to this Policy.

We may update this policy at any time. For significant changes, you will be notified by email or through an on-site notification. The date of the most recent update is always displayed at the top of this page.

02 What Information We Collect

ACF 365 collects several types of information from you — both information you provide directly and information collected automatically through your use of the platform. The table below provides a full breakdown:

We never collect unnecessary information. Every piece of data we gather serves a specific, legitimate purpose.

03 How Your Information Is Used

ACF 365 uses your information only for the purposes listed below. We never use your data for any other purpose without your consent.

• Account management: For registration, login, password recovery, and account verification.
• Transaction processing: Financial information is used to process deposits and send withdrawals.
• Customer Support: To address your complaints, questions, or concerns.
• Security assurance: To prevent fraud, money laundering, and unauthorized access.
• Promotional communications: To inform you about bonus offers and promotions, with your consent.
• Legal obligations: Storing and reporting information as required by regulatory authorities.
• Service Improvements: To analyze user experience and improve the platform.

04 Data Sharing & Disclosure

ACF 365 never sells your personal information. However, limited data may be shared with trusted partners under specific circumstances.

• Payment Processors: Required information is shared to process transactions via bKash, Nagad, or Rocket.
• Game providers: With licensed software partners for operating Live Casino or slots games.
• Legal authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Security Partners: With specialist service providers for fraud detection and cybersecurity.

All partners are contractually bound to comply with ACF 365's privacy standards. They may not use the data they receive for their own purposes.

05 Security Measures

ACF 365 follows industry-standard technologies and processes to protect your information. Our security framework operates across multiple layers.

Please keep in mind — no system on the internet is 100% impenetrable. Keeping your password private and avoiding logins on unfamiliar devices are important steps to protect your own security.

06 Cookie Policy

ACF 365 uses cookies and similar technologies across its website and app. Cookies are small text files stored on your device that help improve your experience on the platform.

• Essential cookies: These are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Functional cookies: Used to remember your preferred language, settings, and game preferences.
• Analytics cookies: Collects anonymous data to understand which parts of the site are used most.
• Security cookies: Used to detect fraud and protect your account.

You can manage cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

07 Data Retention Period

ACF 365 does not retain your information longer than necessary. The retention periods for each type of data are outlined below:

• While the account is active: all account and transaction data.
• After account closure: up to 5 years, as required by legal obligations.
• KYC documents: retained after verification in accordance with regulatory requirements.
• Gaming logs and transaction records: up to 7 years, for dispute resolution and audit purposes.
• Marketing communication data: deleted promptly after you opt out.

Once the retention period expires, your data is permanently deleted or anonymized so you can no longer be identified.

08 Your Data Rights

Every registered member of ACF 365 has the following rights over their personal information:

• Right to know: To find out what information we hold about you, submit a request to our support team.
• Right to rectification: You have the right to correct any inaccurate or outdated information.
• Right to erasure: You can request deletion of your data under certain conditions.
• Right to restrict processing: You can request that we stop using your data for specific purposes.
• Right to portability: You may request a copy of your data in a specific format.
• Right to object: You can object to marketing communications or specific types of processing.

09 Minor Protection

ACF 365 strictly does not serve anyone under the age of 18. We do not knowingly collect or process personal information from minors.

• Age is verified at the time of registration.
• KYC documents are checked if any suspicious activity is detected.
• Any account identified as belonging to a minor is immediately deactivated.
• Parents can contact support to prevent their child from accessing gaming services.

10 Policy Changes

ACF 365 reserves the right to update this privacy policy as needed. Depending on the nature of the changes, we will notify you as follows:

• Minor changes: The "Last Updated" date at the top of the page will be revised.
• Moderate changes: A banner notification will be displayed on the site.
• Major changes: An advance notification will be sent to your registered email address.

Continued use of ACF 365 after any changes constitutes your acceptance of the updated policy. We recommend checking this page regularly.

11 Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated Privacy Team.